Refund policy

STK Bijoux Exchange & Return Policy

At STK Bijoux, we want you to love your jewelry as much as we do. If something isn’t quite right, we’re happy to help. Please review our policy below before making a purchase.

Eligibility for Returns & Exchanges

  • Requests must be made within 14 days of receiving your order.
  • Items must be unworn, unused, and in original packaging (including boxes, pouches, and tags).
  • Earrings are final sale for hygiene reasons.
  • Custom or personalized items are final sale.

Refunds & Store Credit

  • Refunds are issued to the original payment method once we receive and inspect your return.
  • Store credit can be provided instead of a refund if preferred. Store credit does not expire and can be used on any future purchase.
  • Shipping fees are non-refundable.
  • Return shipping costs are the responsibility of the customer. A prepaid label can be provided upon request, and the cost will be deducted from your refund or store credit.

Exchanges

  • Exchanges are only accepted for unworn items in their original packaging.
  • Customers are responsible for all shipping costs related to exchanges. A prepaid label can be provided, and the cost will be deducted from the exchange amount.
  • Please check product descriptions and size guides before ordering.Ring sizing
  • exchanges are handled on a case‑by‑case basis. Sizing exchanges for other items are not guaranteed.

Damaged or Incorrect Items

  • If your order arrives damaged or incorrect, email us within 3 days of delivery at hello@stkbijoux.com with your order number and photos. We will replace or fix the item at no extra cost.

Final Sale Items

  • Earrings, sale items, custom orders, and purchases made during promotions with free gifts are final sale and cannot be returned or exchanged.

Free Gifts & Promotions

  • From time to time, STK Bijoux provides free gifts with purchases. These may be given as part of a special promotion or as a surprise thank-you.

    • Surprise gifts (not tied to a promotion or purchase) are yours to keep — they do not need to be returned if you request a refund.

    • Promotional gifts (provided as part of a promotion, bundle, or minimum spend offer) must be returned in their original condition if you are requesting a full refund. If the promotional gift is not returned, its retail value will be deducted from your refund or store credit.

How to Start a Return or Exchange

  • Email hello@stkbijoux.com with your order number, reason for return or exchange, and photos (if applicable).
  • We will review your request and send return or exchange instructions.
  • Once we receive and inspect the item, we will issue a refund, store credit, or process your exchange as requested.
  • Please Note: Requests done via Social Media will not be accepted or responded to